If you buy Huawei hardware, you can also buy a service with it. The differences between the Huawei Hi-Care and Co-Care services are described in detail here.
The main difference between the Huawei Hi-Care and Co-Care service is that the Hi-Care service is provided directly by Huawei and Co-Care is provided by a Huawei partner. The price of the Hi-Care service is higher, but there is also an option for onsite support. The following graphics simply show the packages that are integrated in the respective service.
Huawei Hi-Care Service
The Huawei Hi-Care Service is provided directly by Huawei.
Huawei Co-Care Service
The Huawei Co-Care Service is provided by a Huawei partner.
Abbreviations
NBD-S: Next Business Day Shipment. The replacement will be send out from the service center on the next business day after notification and failure acceptance.
NBD: Next Business Day. Replacement will arrive the next business day after notification and failure acceptance.
9x5: 9 hours during 5 days a week (without local holidays).
7x24x4: Replacement will arrive within 4 hours after notification and failure acceptance.
